To activate your card, please register at mypayouts.adumo.com. Instructions on how to register, upload FICA and activate your card profile are available at every step of the process. Alternatively you can view instructions here:
Steps to activate my cardYou are responsible for the safekeeping of your card. Your card is the same as having cash in your pocket. If you lose your card or if it is stolen and used by someone else, you will lose all the funds on your card.
Contact the call centre on 086 110 1210 (09h00-21h00) or 011 290 9930 between 08h00 and 17h00, Monday to Friday and request that your card be stopped immediately.
Visiting adumo.com/payouts and selecting “Check your Card Balance”
Sending an SMS with your 16 digit card number to 34246*
By calling 086 110 1210 (09h00-21h00) or 011 290 9930 (08h00-17h00)
USSD1 *120*8013#
Visiting whatsonmycard.com or https://mypayouts.adumo.com
1 VAS rates apply
Yes. There are transaction fees associated to this functionality.
Yes. There may be transaction fees associated to this functionality.
Yes. There are transaction fees associated to this functionality.
Yes, you received a letter with your card which has your PIN number.
You may reset your PIN by following the prompts:
SMS 34246 from the cellphone number linked to your card, with your ID number then a space and last 4 digits of your 16-digit card number. Example: 9000000000000 1234
You will receive anSMS response instructing you to send another SMS to 34246 with the unique code provided then a space and your NEW unique 5-digit PIN
Submit the NEW SMS with unique code and unique PIN of your choice
You will receive a confirmation SMS of your PIN reset success
This is a prepaid reloadable PIN protected card that can be used in-store and online at any retailer within South Africa, and at ATMs for cash withdrawals.
Click here to view the fees: https://mypayouts.adumo.com
If the point of sale asks to select either Cheque, Savings or Credit Card, ensure the cashier selects Cheque.
You may have tried transacting for an amount larger than the balance on your card. Please check your card balance.
Standard Bank or the processing parties may be offline.
You may have entered the wrong PIN code.
Your card may have expired (you can view the expiry date on the front of your card).
Visit https://mypayouts.adumo.com to register your card and follow the prompts for uploading the required documentation.
You are responsible for the safekeeping of your card. Your card is the same as having cash in your pocket. If you lose your card or if it is stolen and used by someone else, you will lose all the funds on your card.
Contact the call centre on 086 110 1210 (09h00-21h00) or 011 290 9930 between 08h00 and 17h00, Monday to Friday and request that your card be stopped immediately.
Contact the company/person that issued the card to you as they will need to send a request to adumo Payouts for a card replacement at a fee.
Visiting adumo.com/payouts and selecting “Check your Card Balance”
Sending an SMS with your 16 digit card number to 34246*
By calling 086 110 1210 (09h00-21h00) or 011 290 9930 (08h00-17h00)
USSD1 *120*8013#
Visiting whatsonmycard.com or https://mypayouts.adumo.com
1 VAS rates apply
No.
No.
Use the last 4 digits of your 16-digit card number as the PIN number.
This is a prepaid reloadable PIN protected card that can be used in-store at any retailer within South Africa.
Click here to view the fees: https://mypayouts.adumo.com
If the point of sale asks to select either Cheque, Savings or Credit Card, ensure the cashier selects Cheque.
You may have tried transacting for an amount larger than the balance on your card.
Standard Bank or the processing parties may be offline.
Your card may have expired (you can view the expiry date on the front of your card).
You are responsible for the safekeeping of your digital card details. Your digital card is the same as having cash in your pocket. If you lose your digital card or if it is stolen and used by someone else, you will lose all the funds on your digital card.
Contact the call centre on 086 110 1210 (09h00-21h00) or 011 290 9930 between 08h00 and 17h00, Monday to Friday and request that your card be stopped immediately.
A new SMS can be sent to you.
Contact the company/person that issued the digital card to you as they will need to send a request to adumo Payouts for a digital card replacement.
Balance enquiries can be made by:
Visiting adumo.com/payouts and selecting "Check your Card Balance"
Visiting whatsonmycard.com or https://mypayouts.adumo.com
Yes, you will receive a One Time Pin via SMS.
At any e-commerce / online store store within South Africa, noting that some sites are used locally but run internationally and these transactions will not work (e.g. Uber)
Upon checking out your cart, input the following information as required by the e-commerce site:
Select Mastercard/ credit card payment type or method
Enter you Initial and Surname
16 Digit card number
3 Digit CVV number
Expiry date
One time pin
Top Tip: Some e-commerce sites do not allow for split credit card payments. Should your cart value be higher than your adumo digital card value, buy yourself a voucher from the e-commerce site to the value of your digital card and then use the voucher plus another form of payment to complete your checkout.
Click here to view the fees: https://mypayouts.adumo.com
Each e-commerce / online store or site may work differently and have their own rules, some reasons for a failed transaction could be:
Your digital card balance is less than your cart value
You may not be able to part pay on certain sites
You may have entered in the wrong digital card information upon checkout
Visit www.whatsonmycard.com
Enter your 16 digit digital card number
Select “Next”
Select “SMS” on the top right of the site
Select “Enable”
Input your cellphone number
Select “Update”
Please note that each SMS received will deduct a cost of standard SMS rates.You may follow the same steps to disable this feature
Check that the amount of your transaction has been deducted from your digital card by checking your balance (see: How do I check my digital card balance?). If it has, then you would need to log a query with the e-commerce site that you transacted with. Please contact our call centre on 086 110 1210 (09h00-21h00) and request a refund form.
Fill out this quick form and we will be in touch.
Alternatively you can give us a call on 011 290 9930
